At Express Tyres & Auto, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, enquire about our services or interact with our business.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.
We encourage you to read this policy carefully so you understand how your information is managed. If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided at the end of this page.
Information We Collect
We may collect personal and non-personal information to operate our business, respond to enquiries and provide relevant automotive and tyre services.
The information we collect may include:
Contact information: Your name, phone number, email address and other details you provide when contacting us.
Service-related information: Details about your vehicle, requested services, appointment preferences and service history where relevant.
Enquiry information: Information you provide through website forms, emails, phone calls or other communications.
Website usage information: Technical information such as browser type, device information, pages visited and interactions with our website.
Other information: Any additional information you voluntarily provide that is reasonably necessary for us to respond to your request or provide our services.
We aim to collect only information that is reasonably necessary for our business activities. Where required by law, we will seek your consent before collecting or using personal information.
How We Use Your Information
Express Tyres & Auto may use your information for purposes including:
Responding to enquiries and service requests.
Providing information about tyre fitting, tyre maintenance and automotive services.
Managing bookings, appointments and customer communications.
Providing quotations and communicating about requested work.
Improving our website, customer service and business operations.
Maintaining appropriate business and service records.
Sending promotional communications where permitted by law and, where required, with your consent.
Meeting legal, regulatory, accounting and other applicable obligations.
We will not use your personal information for unrelated purposes unless permitted or required by applicable law.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand website usage and enhance your browsing experience.
Cookies are small data files stored on your device that can help a website remember preferences and understand how visitors interact with its pages. Depending on the tools used on our website, cookies or similar technologies may support website analytics, performance measurement and relevant advertising.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
Where required by law, we will obtain consent before using cookies or similar technologies for purposes that require it. Please note that third-party services integrated into our website may have their own privacy and cookie practices.
Disclosure of Personal Information
We do not sell your personal information to third parties.
We may disclose personal information when reasonably necessary for our business operations, including to:
Employees and authorised personnel who need the information to perform their duties.
Service providers who support our website, communications, appointment management, analytics or business operations.
Professional advisers, insurers or other relevant parties where necessary for legitimate business purposes.
Government agencies, regulators, law enforcement authorities or other parties where disclosure is required or authorised by law.
We take reasonable steps to ensure that third-party service providers handling personal information on our behalf manage it appropriately.
If we disclose personal information to an overseas recipient, we will take any steps required under applicable privacy laws.
How We Protect Your Information
We take reasonable steps to protect the personal information we hold against misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on the nature of the information and our business systems, safeguards may include access restrictions, secure systems, appropriate staff practices and other technical or organisational security measures.
Access to personal information is limited to authorised individuals who need it for legitimate business purposes.
However, no method of electronic storage or transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
If a data breach occurs, we will respond in accordance with applicable legal requirements, including any obligations under Australia's Notifiable Data Breaches scheme where applicable.
Accessing and Correcting Your Information
You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, incomplete, out of date or misleading.
We will respond to requests in accordance with applicable privacy laws. In certain circumstances, we may be unable to provide access or make a requested change, but we will explain the reasons where required.
To make a request, please contact us using the details provided below.
Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party tools and services. These websites and services operate independently and may have their own privacy policies.
Express Tyres & Auto is not responsible for the privacy practices of external websites that we do not control. We encourage you to review their privacy policies before providing personal information.
Contact Express Tyres & Auto
If you have questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy concern, please contact us.
Express Tyres & Auto
Phone: 0478 915 101
Address: Warehouse 8/2 Apex Drive, Truganina, Victoria, Australia
We will review your enquiry and take appropriate steps to address your concerns in accordance with applicable privacy laws.
Thank you for trusting Express Tyres & Auto with your information. We value your privacy and are committed to handling your personal information responsibly.
